PERSONAL INFORMATION WE COLLECT AND HOW WE COLLECT IT
To make travel arrangements and provide other services to you, we will collect personal information from you, including but not limited to:
- your name, your mailing address, your phone number, email address, birthday
- travel preferences such as seat, special meals, and airline preferences;
- information necessary to facilitate travel or other services, including travel companion(s) names, emergency contacts, seating preferences and special dietary or medical needs;
- personal information provided to customer-service representatives to research and resolve issues or questions; and
- payment information, including but not limited to your credit card number, card type, cardholder name, expiration date, and billing address.
Authorized Koch Freizeit GmbH personnel may update your profile to accurately reflect any new profile information included in communications received from you.
HOW WE USE THE INFORMATION WE COLLECT AND WITH WHOM IT IS SHARED
When you make travel arrangements with Koch Freizeit GmbH and you provide information about yourself, we use this information to complete your order i.e. to complete your reservations, fulfill any customer service requests, and provide trip related information via email or direct mail. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate travel suppliers.
We accept payment via Paypal and direct debit. We do not store customer credit card information.
In addition to processing, confirming and fulfilling the travel or other services you request, Koch Remote Adventure Travel GmbH may use certain data for administrative and analytical purposes such as information systems management, accounting, billing and audits. We may also use PII to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities from Koch Freizeit GmbH.
Although no PII is collected, we monitor users’ navigation of our Web site in order to better understand and serve our customers. We may provide anonymous statistical information based on this data to suppliers, advertisers, affiliates and other current and potential business partners. We may also use such aggregate data to inform these third parties as to the number of people who have seen and clicked on links to their Web sites.
Koch Freizeit GmbH may disclose the information that we collect about you when we have reason to believe that it is necessary to identify, contact, or bring legal action against persons or entities who may be causing injury to you, to us, or to others. We may also disclose your information when we believe the law requires it.
Security of Your Personal Information
The importance of security for all PII associated with our customers is of utmost concern to us. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology and firewalls.
Questions, Comments, or Concerns
Other Information You Should Know